Privacy Policy

Last Updated: August 11, 2025

Best Wash & Fold (“Company,” “we,” “us,” or “our”) operates the website located at bestwashfold.com (the “Site”) and provides pickup and delivery laundry services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit the Site or use our Services.

1. Information We Collect

  • Contact Information: name, email address, phone number, pickup/delivery addresses.
  • Account & Order Details: service selections, preferences (e.g., detergent, temperature), order history, notes you provide.
  • Payment Information: we process payments through third-party processors; we do not store full card numbers on our servers. We may place a temporary authorization (e.g., $1 capture) to secure a booking.
  • Usage Data: IP address, device/browser details, pages viewed, referring/exit pages, timestamps, cookies and similar technologies.
  • Communications: support emails, chat messages, phone recordings/voicemails where permitted by law.

2. How We Use Information

  • Provide, operate, and improve the Site and Services.
  • Create/maintain your account, process and deliver orders, and communicate about pickups/deliveries.
  • Process payments and prevent fraud.
  • Send service updates, transactional messages, and—with your consent—marketing communications.
  • Comply with legal obligations and enforce our Terms.

3. Sharing of Information

We may share information with:

  • Service Providers: e.g., payment processors, hosting, analytics, SMS/email providers, driver/dispatch tools—only as needed to perform services for us.
  • Legal/Compliance: to comply with applicable law, lawful requests, or to protect rights, property, and safety.
  • Business Transfers: in connection with a merger, acquisition, financing, or sale of assets; your information may be transferred as part of the transaction.

We do not sell your personal information for money. We may share limited data for cross-context behavioral advertising; see Your Privacy Rights below for opt-out controls.

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve the Site. You can control cookies in your browser settings; disabling some cookies may affect site functionality.

5. Data Retention

We retain personal information only as long as necessary to provide Services, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us to request deletion.

8. Your Choices

  • Marketing Emails/SMS: You can opt out via the unsubscribe/STOP instructions in our messages.
  • Cookies: Control via browser settings; some features may not work if disabled.
  • Access/Correction/Deletion: See Your Privacy Rights below or contact us at privacy@bestwashfold.com.

9. Your Privacy Rights (U.S. State Laws Including California)

Depending on your state (e.g., California, Colorado, Virginia), you may have rights to request access, correction, deletion, and to opt out of sales/sharing or targeted advertising. To exercise rights, email privacy@bestwashfold.com or call (818) 600-9320. We will verify your identity and respond as required by law. You may designate an authorized agent to submit requests on your behalf, subject to verification.

10. Do Not Track

We do not respond to browser “Do Not Track” signals at this time.

11. International Visitors

If you access the Site from outside the United States, you understand that your information may be processed in the U.S., where laws may differ from those in your country.

12. Third-Party Links & Services

Our Site may link to third-party websites or include third-party tools (e.g., booking, maps, social). This Policy does not apply to those third parties; review their privacy policies.

13. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date will reflect the most recent changes. Significant changes will be communicated via the Site or by email.

14. Contact Us

Best Wash & Fold — Los Angeles, CA
privacy@bestwashfold.com
(818) 600-9320